Last Mile Operations Manager at Jumia Nigeria

Locations: Lagos, Ibadan - Oyo, Benin - Edo and Port Harcourt - Rivers
Employment Type: Full-time

Job Summary

• A candidate who is experienced in Third Party Logistics Partner operations (Last Mile) and has data analysis skills will be an ideal candidate for the position.

Responsibilities

• Lead the current Last Mile operations team and grow it further.
• Manage, motivate, and support a team of Delivery agents within a time-sensitive and demanding operational environment, to ensure effective contribution in order to deliver team performance and productivity
• Mentoring and leading a team of cluster managers
• Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations
• Working as a part of project teams to plan and implement new initiatives at Delivery Centers
• Identify opportunities to improve our Last mile setup to make us faster and more accurate.
• Drive simplification, making complex processes accessible and easy to implement.
• Maintain health and safety standards, promoting a positive on-site safety culture, ensuring the site is compliant with regulatory requirements.
• Work with our Data team to evaluate and report on KPIs for your delivery operations.
• Monitor logistics to make sure they run smoothly.
• Collaborate with HQ in driving process and tech improvements, being the voice of the delivery operations, advocating for what the team needs to perform.

Requirements

• Bachelor’s Degree in a related discipline
• Strong foundation in high volume operational setup; preferably in consumer businesses (eCommerce, FMCG, Logistics)
• 5+ years of experience in Supply chain operations, logistics operations, FMCGs operations or food retail industry.
• Excellent management, communication and reporting skills
• Should have handled geographically dispersed teams
• Proven records of using metrics to monitor and drive results
• Data-driven growth mindset
• Strong communication skills.
• Excellent organizational and project management skills
• Attention to details.
• Creative problem-solving skills.
• Excellent leadership skills.
• Passion to learn.

Pay
Openly Negotiable.