KYC and Retention Associate at FairMoney

ABOUT THE ROLE

Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.

JOB RESPONSIBILITIES

• Getting more transactions out of existing Agents.
• Engage churn Agents (Agents with zero transactions)
• Coordinate with the Sales Team and update them about the churn and win back them.
• Engage Newly Onboard Merchant/Agent for increasing their transactions
• Work with the Customer Success team to ensure rich customer experience and reduce churn.
• Ensure ongoing compliance with quality and industry regulatory requirements.

Requirements

• HND / B.Sc in relevant discipline.
• 1 - 2 years’ experience in customer relations, sales, marketing, or as a KYC Associate within the Financial Services Sector
• The ideal candidate must have good communication and interpersonal skills as well as being an excellent team player
• Candidate must be customer focused, and result oriented
• Ability to multitask, set priorities and manage time effectively.
• Working knowledge of KYC/Compliance/AML standards