Key Accounts Manager at Terragon Group

Location: Victoria Island, Lagos

Responsibilities
As a Key Accounts Lead, a typical day might include the following:

• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Addressing and resolving key clients’ complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Manage relationships with key executives in the accounts
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
• Ensure the correct products and services are delivered to customers in a timely manner

Job Requirements
You’d be a good fit if you have:

• A Bachelor's degree in Business Administration, Finance, Sales, or related field.
• Must have 3-5 years work experience
• Proven experience in key account management.
• Proficient in all Microsoft Office applications as well as CRM software.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• Exceptional customer service skills.
• Excellent communication skills.

Salary
N5,000,000 - N6,000,000 / Annum