Key Accounts Executive at Zoho MEA

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Co-ordinate with Internal Support team and deliver the right solution at the right time to the customers.
• Assist with challenging client requests or issue escalations as needed
• Develop new applications by preparing specifications; conferring with product engineering.
• Initiate sales process by building relationships; qualifying potential; scheduling appointments.
• Collaborate with sales team to identify growth opportunities within territory
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Develop new business by analyzing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies.
• Identify potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analyzing opportunities
• Manage specific accounts and achieve targets with upgrade or cross-sell.

Minimum Requirements

• Minimum of 2-3 years of experience. 
• Prior experience in SAAS industry
• Prior experience in customer facing roles like pre-sales or sales. 
• Ability to drive and meet customers at their premises.