Key Account Manager at Strivo Labs

Responsibilities

• Manage existing key accounts.
• Acquire new key accounts.
• Generate, nurture and convert leads.
• Identity cross selling and upselling opportunities to deepen existing relationships.
• Develop and execute a sales strategy that ensures organisational targets are achieved. 
• Schedule periodic receipt of feedback from clients to ensure optimum client satisfaction.
• Provide periodic reports on sales outcomes.
• Carry out account planning activities to provide insights into clients’ accounts for decision making. 
• Identify and coordinate sponsorship and thought leadership opportunities.
• Liaise with internal stakeholders to ensure the effective execution of client briefs and requests: design, digital marketing, social media team and so on as required.
• Liaise with external stakeholders: clients, partners, consultants, regulators, media houses and so on as required.
• Organise and anchor client pitch and review sessions.
• Coordinate the preparation of periodic client reports as agreed.
• Coordinate all client service-related activities: events, client visits and so on as required.

Requirements
Education:

• First degree in any Marketing, Business Management or other related social science course.
• Certifications and professional memberships will be an added advantage: ARCON, NIPR, CIM etc

Experience:

• 7-10 years’ experience in a marketing/advertising agency.
• Verifiable evidence of customer acquisition and management competency.
• Sound understanding of marketing and advertising.
• At least 5 years in client services in a marketing/advertising agency.

Soft Skills:

• Excellent sales skills.
• Excellent interpersonal skills.
• Excellent customer service and complaint resolution skills.
• Excellent presentation skills.
• Excellent written communication skills.
• Sound relationship management skills.
• Good knowledge of reporting and analytics tools: Excel, Word and so on.
• Planning, budgeting, forecasting.
• Creative thinking.
• Attention to detail.
• Negotiation skills.
• Leadership.
• Ability to work with a team.