Key Account Manager at SeerBit

What We Need

• We are looking to hire a vibrant Key Account Manager to support the Commercial team in achieving growth in revenue and market share through relationship management and cross selling/upselling.
• The role will be responsible for nurturing and expanding existing merchant relationships with the aim of maximizing revenue from current merchants, ensuring upselling and cross-selling opportunities are explored and executed.

Key Objectives;

• Revenue from Key Accounts: Increase in revenue generated from key accounts over time
• Cross-Selling and Upselling Rates: Success of initiatives aimed at selling additional products or services to existing key merchants.
• Client Retention Rate: % of key accounts retained over a specific period.
• Churn Rate: Monitor the rate at which key merchants discontinue their engagement with SeerBit.
• New Business Opportunities: Identify and track new business opportunities within key merchants.
• Market Share Growth: Assess the contribution of key accounts to SeerBit’s overall market share.
• Resolution Time: Maintain a 24hrs TAT to resolve merchant complaints

Requirements

• Bachelors/master’s degree in business administration, Finance, or a related field.
• 1-3 years cognate experience preferrable from the financial service sector

Competencies Required:

• Strong Communication
• Empathy and Relationship Building
• Strategic Thinking
• Problem-Solving
• Customer-Centric Approach
• Negotiation
• Results-Driven