Key Account Manager at Hoop Telecoms

Job Summary

• The Key Account Manager is responsible for managing a portfolio of high-value corporate clients to ensure long-term success and revenue growth.
• You will act as the primary point of contact, navigating complex organizational structures to align our telecommunications solutions, including Fiber-to-the-Home (FTTH), Dedicated Internet, and Cloud Services with the client’s business objectives.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with C-level executives and technical decision-makers within assigned accounts.
• Develop and execute comprehensive account plans that map out client needs, potential risks, and opportunities for up-selling or cross-selling services.
• Monitor Service Level Agreements (SLAs) closely to ensure technical delivery meets client expectations, proactively resolving issues to minimize churn.
• Meet or exceed monthly and annual revenue targets through the strategic expansion of services within the existing client base.
• Act as the "Internal CEO" for your accounts, coordinating with Technical Support, Billing, and Legal teams to ensure seamless service delivery.
• Stay updated on telecommunications trends, competitor offerings, and regulatory changes within the Nigerian market to provide consultative advice to clients.

Required Qualifications & Experience

• Bachelor’s Degree in Business Administration, Marketing, or a related field (A technical degree in Telecommunications or Computer Science is an added advantage).
• Minimum of 5 years of experience in B2B sales or account management specifically within the Telecommunicationssector.
• Familiarity with ISP operations, fiber infrastructure, and enterprise connectivity solutions.

Core Competencies:

• Ability to handle high-stakes contract renewals and pricing discussions.
• Calmly manageservice outages or billing disputes while maintaining the client's trust.
• Ability to explain complex connectivity concepts in simple business terms for non-technical stakeholders.