Key Account Executive at Strivo Labs

Job Summary

• We are seeking a proactive and client-focused Key Account Executive to manage client relationships, coordinate campaign execution, and drive business growth within a fast-paced marketing and advertising environment. 
• The ideal candidate will serve as the primary liaison between clients and internal teams, ensuring seamless project delivery, excellent client satisfaction, and achievement of campaign objectives.

Key Responsibilities

• Manage and nurture existing client accounts to ensure long-term relationships and client retention.
• Coordinate and facilitate client meetings, presentations, and engagement sessions (both virtual and physical).
• Identify and pursue new business opportunities to support revenue growth.
• Drive cross-selling and upselling opportunities across existing client accounts.
• Receive, document, and resolve client feedback in a timely and professional manner.
• Receive client briefs and coordinate internal execution with relevant teams.
• Monitor campaign performance to ensure agreed KPIs, deliverables, and timelines are achieved.
• Collaborate closely with internal stakeholders, including Design, Digital, Content, and Strategy teams, to ensure successful execution of client projects.
• Prepare contact reports, meeting summaries, and account progress reports for management and clients.
• Maintain strong relationships with key stakeholders while ensuring a high standard of service delivery.

Requirements

Education

• Bachelor's Degree in Marketing, Business Administration, Communications, or any related Social Science discipline.
• Relevant professional certifications and memberships such as ARCON, NIPR, CIM, or related certifications will be an added advantage.

Experience:

• 2–4 years of experience within a Marketing or Advertising Agency environment.
• Demonstrable experience managing client accounts and stakeholder relationships.
• Strong understanding of advertising, marketing communications, and digital marketing.
• Minimum of 1 year of hands-on account management experience within a marketing or advertising agency.

Required Skills & Competencies:

• Excellent presentation and communication skills (written and verbal).
• Strong relationship management and stakeholder engagement skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple client accounts and projects simultaneously.
• Strong problem-solving and client service orientation.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Strong reporting and documentation skills.
• Ability to work collaboratively within cross-functional teams in a fast-paced environment.