Key Account Coordinator at Mantrac Nigeria Ltd

SUMMARY OF RESPONSIBILITIES

• Ensure achievement of agreed sales targets and performance objectives.

MAIN FUNCTIONS

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Sell and implement product support programmes such as CTS, REMAN, SOS, etc on a regular basis.
• Ensure prompt delivery of parts or services (including back-ordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due. 
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers’ profile list.
• Keep abreast of product/service information from Caterpillar and related suppliers and ensure adequate dissemination to concerned employees and customers.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Actively involved in the Region’s debt collection drive on an on-going basis.
• Establish and report competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
• Implement relevant marketing and promotional programmes as they arise.
• Ensure prudent financial management and adequate maintenance / security of Company assets placed in incumbent’s care by virtue of function and/or location.

QUALIFICATION

• HND or BSc in Mechanical, Electrical, Automobile, Agricultural or Marine Engineering from a recognized tertiary institution.
• At least 10 years prime product or product support sales experience in Marine/Oil & Gas or a related industry.
• Two years hands-on experience in maintenance and repair of engines is desired but not mandatory.
• A valid driver\'s license