Junior IT technical support Specialist at Proten

Job Description

The Junior IT technical support Specialist, will be responsible for troubleshooting computer issues and providing technical support to company employees, staff and other system connected to the organization network. On a daily basis, the officers use his or her knowledge of computers and software systems to make sure an organization’s infrastructure works smoothly. IT officers often perform routine tasks, but not limited to troubleshooting, hardware maintenance, Configuration, installation and so on. An also quickly react to and solve complex technical issues as the needs arise.

• First and basic level 2 Support to Plus Petroleum Staff through a ticketing Platform created on SharePoint.
• Escalation of tickets to Supervisor when needed.
• Replying through the ticketing System to the staff as a first response for cases that come
• to the Support Department.
• Take on training as and when needed.

Skills

• Installation and configuration (antivirus/backups/Firewalls and other software).
• Installation and configuration of network equipment (Routers-Switches).
• Installing and Configuring Wireless Network (Wi-Fi).
• Firewalls and customization of security policies (Firewall Policies, VPN Policies, etc.).
• Proficient in Word, Excel, Power Point, Corel Draw, Nitro, Script, PowerShell,
• Knowledge of Windows 10, 11, Mac OS, Linux.
• Knowledge of cloud platforms such as Google, Microsoft AWS etc.
• Conference room management
• IPPBX, CCTV Door Access Control Management.
• Printer Configuration and installation

Qualifications

• HND or Bsc in Computer Science, Computer Engineering or Information Technology.
• Professional certification will be an added advantage.
• Minimum of Two Years User Support Experience