Junior IT Support Specialist at Data2Bots

 Responsibilities:

• Consulting with IT managers and other departments as required.
• Training end-users on software functionality and programs.
•  Resolving logged errors in a timely manner.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• IT Support Specialist Requirements and Skills:

Requirements

•  A bachelor's degree in computer science, information technology, or similar.
• 3 years of experience as an IT support specialist.
•  Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of IT softwares, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk and resolving software, such as Jira, Fresh teams etc.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.