Junior IT Support Officer at Handyware Industries Limited

Responsibilities

• Performing periodic analysis of computer hardware and software using available technology and testing tools.
• Responding to computer-related issues and providing technical support to staff members.
• Overseeing the company’s on-premise and cloud storage accounts to guarantee they’re protected and secure.
• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, multimedia displays, projectors, and video conference system support.
• Manage the diagnoses and repair of hardware and contact appropriate service vendors when necessary.
• Install, test, and configure new computers and peripherals with the standard company software and other applications
• Perform hardware and software upgrades as required.
• Monitor company systems to ensure user compliance with company policies and escalate issues found.
• Proactively liaise with end users, analyze any issues found, and provide/recommend solutions.

Qualifications

• Degree or equivalent in Computer Science, Information Technology, or related course with at least 2 years of experience.
• Excellent communication and interpersonal skills.
• Proven work experience as an IT support technician.
• Knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.