Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 11, 2021
    Deadline: Oct 30, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • 54gene was founded in 2019 by Dr. Abasi Ene-Obong to address the significant gap in the global genomics market: Nearly 90% of genetic material used in pharmaceutical research is caucasian. Only 2% is African, despite the fact that Africans and people of African ancestry are more genetically diverse than all other world populations combined.
    Read more about this company

     

    Junior IT Support

    Department: Engineering
    Status: Full-Time, Exempt
    Reports to: VP, Engineering

    Job Summary

    • We are looking for an energetic, results-oriented IT Support Specialist to join the team. You must be able to effectively address the process and technology needs of the organization and have experience providing technical support to users by telephone, computer, emails, or in person.
    • The person in this role possesses strong information technology knowledge and will support the various uses of information technology within the company including basic troubleshooting of Windows/Macbook hardware and software. If you have a desire to grow both personally and professionally, learn and perfect new skills, gain continued education and certifications, we are the company for you!

    Essential Functions

    • Monitors help desk ticketing system and any other additional IT monitoring tools
    • Configures new laptops, desktops and maintains a gold image
    • Assists with troubleshooting problems involving laptops, desktops, and network devices
    • Maintains IT Standard Operating Procedures and Job aids for consistency and accuracy
    • Maintains Active Directory accounts, setting up new users, disabling expired accounts, which includes archiving old Exchange, SharePoint/Teams, and OneDrive user data
    • Undertakes small to medium-sized IT projects as instructed by the team lead
    • Monitors & installs authorized software to laptops and desktops
    • Ensures security and upgrades are applied and kept up to date on desktops and laptops; installs Antivirus software
    • Reports problems and maintains logs on servers, desktops, and laptops
    • Records and maintains all purchased software versions and licensing
    • May prepare documents, meeting materials, and correspondences
    • Performs basic administrative support duties as required to meet operational objectives,

    Qualifications
    Education and Certifications:

    • B.Sc. Degree in relevant field
    • 1+ years of experience preferred.

    Knowledge, Skills & Abilities:

    • Strong interpersonal communication and customer service skills are required in order to work successfully with customers and end users in high stress and/or ambiguous situations
    • Must be able to follow verbal and written directions and work in a team environment
    • Should be computer savvy and possess some basic knowledge of computer/printer anatomy and operations to include Windows 7 (Upcoming Windows 10), VMWare and peripherals
    • Working knowledge of the following protocols and applications: Windows 10, Windows Server 2016/2019, Windows Hyper-V, Microsoft Office 2016/2019, Microsoft Exchange, Microsoft SharePoint/Teams, Microsoft Project Server, Microsoft SQL Server, Networking technologies – Switches, Firewalls, Access Points, WAN, LAN, Wireless, VPN
    • Strong aptitude for learning new technologies and how to utilize them in a customer facing environment
    • May occasionally lift and carry boxes of supplies and/or equipment
    • Must be able to communicate effectively, both verbally and in writing
    • Must be able to interface with individuals at all levels of the organization
    • Must work well under pressure to meet deadline requirements.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to 54gene on 54gene.zohorecruit.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at 54gene Back To Home
View Hot Nigerian Jobs Today »

Career Advice

View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
 
Send your application through

GmailGmail YahoomailYahoomail