Junior IT Support at 54gene

Department: Engineering
Status: Full-Time, Exempt
Reports to: VP, Engineering

Job Summary

• We are looking for an energetic, results-oriented IT Support Specialist to join the team. You must be able to effectively address the process and technology needs of the organization and have experience providing technical support to users by telephone, computer, emails, or in person.
• The person in this role possesses strong information technology knowledge and will support the various uses of information technology within the company including basic troubleshooting of Windows/Macbook hardware and software. If you have a desire to grow both personally and professionally, learn and perfect new skills, gain continued education and certifications, we are the company for you!

Essential Functions

• Monitors help desk ticketing system and any other additional IT monitoring tools
• Configures new laptops, desktops and maintains a gold image
• Assists with troubleshooting problems involving laptops, desktops, and network devices
• Maintains IT Standard Operating Procedures and Job aids for consistency and accuracy
• Maintains Active Directory accounts, setting up new users, disabling expired accounts, which includes archiving old Exchange, SharePoint/Teams, and OneDrive user data
• Undertakes small to medium-sized IT projects as instructed by the team lead
• Monitors & installs authorized software to laptops and desktops
• Ensures security and upgrades are applied and kept up to date on desktops and laptops; installs Antivirus software
• Reports problems and maintains logs on servers, desktops, and laptops
• Records and maintains all purchased software versions and licensing
• May prepare documents, meeting materials, and correspondences
• Performs basic administrative support duties as required to meet operational objectives,

Qualifications
Education and Certifications:

• B.Sc. Degree in relevant field
• 1+ years of experience preferred.

Knowledge, Skills & Abilities:

• Strong interpersonal communication and customer service skills are required in order to work successfully with customers and end users in high stress and/or ambiguous situations
• Must be able to follow verbal and written directions and work in a team environment
• Should be computer savvy and possess some basic knowledge of computer/printer anatomy and operations to include Windows 7 (Upcoming Windows 10), VMWare and peripherals
• Working knowledge of the following protocols and applications: Windows 10, Windows Server 2016/2019, Windows Hyper-V, Microsoft Office 2016/2019, Microsoft Exchange, Microsoft SharePoint/Teams, Microsoft Project Server, Microsoft SQL Server, Networking technologies – Switches, Firewalls, Access Points, WAN, LAN, Wireless, VPN
• Strong aptitude for learning new technologies and how to utilize them in a customer facing environment
• May occasionally lift and carry boxes of supplies and/or equipment
• Must be able to communicate effectively, both verbally and in writing
• Must be able to interface with individuals at all levels of the organization
• Must work well under pressure to meet deadline requirements.