Junior IT Infrastructure Analyst – Network & Communications at Ikeja Electricity Distribution Company

About the job

The Junior IT Infrastructure Analyst – Network & Communications will:

• Serves as IT expert participating in a variety of analytical and technical assignments that include Implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services.
• Have the patience to communicate with a variety of interdisciplinary teams and users.
• Have a primary goal to ensure that our technology infrastructure runs smoothly and efficiently.

What you’ll do:

• Implementation, support, monitoring and maintenance of IE Data Centre and other site infrastructure and services, including but not limited to LAN and WAN services, telephony services, electrical supply (UPS, inverter), cooling and fire suppressant systems and ensuring 24/7 availability of infrastructure services.
• Proactively monitoring of all IT network and communications services and prompt escalation of downtime and service degradation on need basis.
• Perform regular maintenance on all network and communications services as defined on a quarterly basis.
• Assist the Senior IT Analyst in ensuring all network and communications services comply with Ikeja Electric Policies, processes, and procedures.
• Work closely with our other support team/units to ensure network connectivity requirements are fulfilled in a timely manner.
• Ensure Internet & Network, Firewalls, Data Centre Infrastructure, Access Points Availability & Stability in all Business Locations.
• Ensure capturing and closure of all Incidents and Service request tickets within SLA on the ITSM platform. Also, ensure timely documentation and closure of Change requests tickets on the ITSM platform.
• Resolution of tickets placed assigned to the Network and Communication team.
• Responsible for logging incident, service request and change management tickets in the IT Service Management tool as need arises.
• Ensure project work and changes are successfully planned, implemented, and tested
• Standardize Infrastructure processes, procedures, and equipment for all supported services.
• Assist the Senior IT Analyst in developing operational, installation, configuration and upgrade documentation for communication systems, hardware, network, and security.
• Carry out any additional duties as requested by IT Management.

Your Personal Attributes

• Intrinsically motivated;
• Results - oriented and pragmatic with exceptional problem solving and decision making skills;
• Emotionally intelligent and team player with an international outlook
• Excellent and precise communication & presentation skills;
• Comfortable and effective in managing and communicating with team members and stakeholders
• Ability to deliver results with low levels of supervision;
• Strong interpersonal skills, time management and planning skills
• Strong demonstrated use of Excel, Word, and PowerPoint
• Passion for customer service

Requirements

• First degree (M. Tech./B. Sc. in information Technology or Computer Science or any other related field)
• At least 2 years’ practical experience in an IT Support and Network Administration role
• Must have at least one of the following certifications: Cisco Certified Network Associate or Network+
• Certified Network Associate, Network +, A+ , Microsoft Certified Professional or associated certifications. CCNA is mandatory.
• Knowledge of LAN, WAN, and Wireless technologies
• Experience with working in an ITIL driven environment
• Experience with DCIM, Excel, Visio and PRTG
• Hands-on experience with Firewalls and other network security solutions Alien Vault, Portnox, Palo Alto and Sophos will be an added advantage.
• Experience with Cisco and Huawei network devices and different networking protocols – BGP, OSPF and BGP.
• Experience with working in an ITIL environment
• Hands-on experience with Firewalls and other network security solutions e.g. Palo Alto and Sophos
• Technical Competencies: Networking Administratio, Server Administration, Disaster Recovery, Hardware Configuration, Application Support and Maintenance, Information Security and Data Centre Support.