Junior Business Intelligence Analyst at Global Accelerex

Reports to: Manager, Business Intelligence

Job Purpose

• The Jnr. Business Intelligence Analyst is a member of the Business Intelligence team who is responsible for managing the daily activities which provides accurate data for operational efficiency.
• The data is mined from various sources provided by GA Management and is used to run daily operations.
• The Business Intelligence Analyst will ensure data integrity is attained; by following quality control processes and guidelines as defined in the company’s Standard Operating Procedure for handling data.

Primary Duties and responsibilities

• Build reports and analyze high-impact projects to track & determine success on a project-by-project basis.
• Query MySQL database for data analysis.
• Create insightful visualization dashboard, modify existing dashboards with BI tools such as Power Bi, Tableau, etc.
• Ensure excellent level of service through acknowledgement of information request via emails with professional support responses and friendly communication with both internal and external customers.
• Analyze POS transactions (successful and failed), terminal activity report (enterprise and bank) to generate insights, spot challenges and inconsistencies that might be affecting the enterprise performance.
• Review and monitor FSO’s daily performance using the OPS tracker for weekly transportation allowance and monthly bonus disbursement to ensure each FSO meets the approved KPI settings by placing calls to FSO’s weekly.
• Conduct Industry research to ascertain what competition is doing against what Accelerex is doing and provide strategic initiatives to adopt from findings.
• Work closely with operational business units, finance, Business Development, Customer Relations, Contact center, TDI and logistics and Warehouse.
• Provide periodical (weekly, monthly and quarterly report in a well presentable format for management consumption.
• Identify opportunities for improvement in business processes, data quality, automation and reporting.
• Laser focused monitoring of top 20% merchants that give 80% transaction volume, retail business, supermarkets, petrol station, bars and cash out agents. Ensure none of them are lost to competition.

Other Duties and Responsibilities:

• Provide ad-hoc reports promptly as may be required by your line manager, GA Management and other Operations team members.
• Provide feedback to your line Management on areas of improvement in GA’s Operation/Services.
• Ensure that you constantly develop your skills and knowledge in Data-Mining, Customer Service Excellence, Customer Support Tools and Processes, and Terminal Support and troubleshooting.
• Carry out other tasks as assigned by your line manager.

Special Working Conditions

• The employee shall be proficient in oral and written communication, Data Management, SQL and Microsoft Office applications especially MS Excel, Word and PowerPoint.