IT Technical Support Officer at Zenith Medical & Kidney Centre

Job Description

• Maintain the EMR / ERP application and support all users.
• Minimise or eliminate downtime in a timely and efficient manner.
• Be responsible for installing, maintaining and repairing hardware & software components of the organization's computers.
• Support these systems through remote access or site visits as needed by management teams within their company..
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance,
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place order.