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  • Posted: Feb 16, 2021
    Deadline: Feb 24, 2021
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    A member company of the Human Resources Solutions Group (HRSG), a team of Human Resource Professionals who offer top graded HR Training, Consulting and Advisory services. Founded in 2002, HRSG was quick to position and established itself as a leading provider of professional HR and Organizational Development solutions. HRSG is composed of MasterMindsHRSG...
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    IT Technical Support Analyst

    Job Description

    • We are in need of an IT Technical Support Analyst to monitor and maintain the computer systems and networks of the business. He / She will provide technical assistance and support to employees.

    Responsibilities
    The work / job functions include but not limited to:

    • Providing technical assistance with computer hardware and software
    • Resolving issues for staff via phone, in person, or electronically
    • Logging bugs and enhancement requests
    • Performing hardware and software installations, configurations and updates as needed
    • Creating and maintaining tips and tricks solutions for online database and web site
    • Resolving technical issues in a timely manner using available resources within the company

    Requirements

    • A Degree in Computer Science or Management Information System (MIS)
    • Previous working experience in IT support for at least 2 years
    • In depth knowledge of Windows 10, Mac OS, Microsoft Office 365 etc.
    • Excellent customer service skills
    • Strong troubleshooting and critical thinking skills

    Method of Application

    Interested and qualified candidates should send their CV to: careers@mastermindshrsg.com using the "Job title" as the subject of the email.

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