IT Support Staff at Work Dey HR Services

Job Summary

• We are looking for a tech-savvy and customer-focused IT Support Staff to provide technical assistance and support to our employees, ensuring seamless operations and minimal downtime.

Responsibilities

• Provide technical support and assistance to employees on hardware, software, and network issues.
• Troubleshoot and resolve technical problems, including desktops, laptops, printers, and other peripherals.
• Configure, install, and maintain computer systems, software, and hardware.
• Ensure network security, integrity, and compliance with company policies.
• Monitor and maintain IT systems, including servers, switches, and routers.
• Collaborate with internal stakeholders to identify and implement technology solutions.
• Develop and maintain technical documentation and knowledge base.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 1 - 3 years of experience in IT support, preferably in a media or related industry.
• Proficient in IT service management frameworks (e.g., ITIL).
• Basic knowledge of:
  • Operating Systems (Windows, macOS, Linux)
  • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Hardware and software troubleshooting
  • Cloud services (Google Workspace, Microsoft 365)
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work under pressure and meet deadlines.