IT Support Staff at Najec Limited

Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals.
• Troubleshoot hardware and software issues, diagnose and resolve technical problems promptly.
• Perform routine maintenance tasks to ensure the smooth operation of IT systems.
• Keep abreast of the latest technologies and developments in IT to provide effective support and recommendations.
• Stay updated on social media trends, tools, and best practices to continually improve the organization's social media presence.
• Produce high-quality written and visual content for social media posts, blog articles, newsletters, and other marketing materials.
• Foster meaningful interactions with the organization's online community by responding to comments, messages, and inquiries in a timely and professional manner.

Requirements

• A minimum of Bachelor’s Degree in Computer Science.
• 2 - 3 years relevant work experience.
• Previous experience in an IT support or helpdesk role is required

Required Competencies:

• Proficiency in various operating systems.
• Understanding of basic networking principles and the ability to troubleshoot network issues.
• Knowledge of computer hardware components and experience with hardware troubleshooting and repairs.
• Familiarity with common software applications, as well as the ability to support and troubleshoot software issues.
• Basic understanding of cybersecurity principles and best practices.