IT Support Staff at Megawatts Nigeria Limited

Job Description

• We are looking to recruit an IT support officer, who can install, configure computer systems, diagnose hardware/ software faults and solve technical and application problems.

Responsibilities

• Manage technology services that meet operational requirements
• Directs and coordinates the implementation IT operations, projects, and programs, ensuring alignment of IT services with the business needs of the area(s) and adherence to best management practices.
• Provides technical supports to staff
• Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.
• Participates in the development, implementation, and maintenance of policies, objectives, short- and long-range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.
• Participates in the documentation and implementation of policies and standard operating procedures consistent with those of the office to ensure effective operation of the office
• Participates in development of IT Service Catalog offerings, Service Level Agreements, and Operating Level Agreements consistent with the needs of the organization.
• Participates as a member of the IT management team in planning, problem resolution, and reviewing department performance.
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
• Performs miscellaneous job-related duties as assigned.

Educational Requirements / Skills

• Bachelor's Degree in Computer Science
• Professional Certifications
• Customer support and interpersonal skills