IT Support Staff at ICAP

Major Accountabilities

• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Support with documenting all processes in reference manuals for training and guidance
• Assist in hardware and software inventory management
• Handle periodic maintenance of hardware and software
• Troubleshoot equipment such as printers and scanners and other peripherals
• Take telephone calls from users and attempt to assist them with their information technology questions and problems
• Handle IT related documentation and make sure that all IT supplies are available
• Assist in gathering user requirements and developing appropriate reports for IT professionals
• Provide users with ongoing assistance in their information technology problems
• Provide support in setting up end-user training activities
• Ensure adherence to ICAP corporate standards, design and architecture  install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications, test and evaluate new technology
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate) prioritize and manage many open cases at one time conduct electrical safety checks on computer equipment

Requirements
Education:

• University Degree or Diploma in Computer Studies 

Experience, Skills & Minimum Required Qualifications:

• Proven ability and experience in setting up LANs and telecommunications networks 
• Experience in supporting and management of LANs 
• Experience of Microsoft Server Administration 
• Experience in support Windows Operating System
• Proficiency in performing hardware and software installation procedures
• Patience and due diligence.
• Leads by example to motivate high performance of others 
• Very strong commitment to continuous learning.

Travel Requirements:

• Not Required