IT Support Specialist at CMTrading

Responsibilities

• Provide and maintain reliable employee connectivity of office and global IT systems and network solutions across our global workforce (local and remote)
• Handle the day-to-day IT operations, from hardware setups to account troubleshooting, and provide best-in-class client-side support
• Manage IT-owned servers and network equipment (Firewalls, switches, access points) and Helpdesk support.
• Assist in on/off-boarding process: equipment procurement, account management, deployment, and providing basic IT end-user training
• Hardware and software purchase, replacement, and inventory process
• Assist in maintaining documentation for Helpdesk policies and user support
• Initiating and implementing Infrastructure Improvement projects

Requirements

• 2 years of experience as a Help Desk/IT Support Specialist/Sys Admin
• 2 years of experience with Microsoft Windows Operating Systems, Servers, and Office 365 suite and network infrastructure.
• Hands-on experience across a broad IT scope, including PC hardware, software applications, and OS support experience, including installation, configuration, and troubleshooting
• Proficiency in building and servicing computers and general knowledge of ICT systems
• Team player, excellent written and verbal communication skills, and strong service orientation
• Experience working in JIRA Service Desk or another applicable ticketing system
• Familiar with Apple iOS and Android operating systems

Additional Requirements

• Strong knowledge and experience with Firewalls (Fortinet) and network switches, including configuration and maintenance, AWS Cloud Services
• Good understanding of an IT backend environment, including Azure Active Directory, GPO, Single Sign-On, Office-365
• Good Knowledge of networking and infrastructure (LAN/WAN, Wi-Fi, TCP/IP, DHCP, VLAN, and ACL), ability to manage VLANs, monitor traffic, and Wi-Fi systems
• Good knowledge of internet technologies such as DNS, HTTP, and SSL