IT Support Services Manager at PG Consulting Limited

Summary of Job Responsibilities:

• Manage the assigned Computer & Copier Service team members Lead, coach and train team members
• Develop and implement strategic initiatives for team
• Be an escalation point of contact to handle issues and involve direct leadership as needed Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
• Monitor staffing and equipment needs
• Conduct performance reviews and make compensation decisions
• Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
• Handling Orion upgrade activities
• Addressing bug fixes
• Understanding and implementing new requirements
• Configuring the software independently or in coordination with the central team
• Handling vendor (software, hardware, network).
• Network/hardware troubleshooting with the help of Central IT team.
• Coordination with Functional users/Stakeholders.
• Perform other related duties as assigned by Management.

Qualifications and Skills:

• Must have a Degree/HND
• Must have at least 7 years of networking experience with at least the last 2 years in a senior supervisory level role in a manufacturing company
• Must have indept knowledge of general applications support and troubleshooting skills
• Previous experience of telecom softwarewould be a bonus
• Must be able to manage and mentor junior support analysts
• Must be able to motivate and supervise efficiently
• Must be able to communicate fluently both orally and written English
• Able to deliver without any excuses
• Must have people management skills