IT Support Officer at Wellspring College

Responsiblities

• Provide the first point of IT Support contact for all Wellspring College staff, covering all hardware, software, and associated peripherals 
• Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment 
• Install and configure operating systems and software to agreed standards.
• Manage the local area network and internet connection 
• Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures 
• Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system 
• Give technical support to the school’s CCTV system
• Ensure network security through the installation of appropriate hardware and software, as well development of IT policies 
• Manage the school’s Student management software and learning management system
• Work with colleagues to monitor the performance of the college’s systems, ensuring that issues are appropriately escalated and resolved 
• provide technical assistance to project teams and undertake technical project roles when required.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department 
• Provide at all times a professional, courteous, and rapid response to individual users 

Requirement

Academic Qualification:

Bachelor’s Degree in Computer Science, Computer Engineering, or Technology required

Skills and Experience:

• Excellent technical knowledge of PC hardware 
• Working technical knowledge of current protocols, operating systems, and standards
• Software and hardware troubleshooting 
• TCP/IP, Routers, switches, and firewall experience 
• Mikrotikic RouterOS winbox and user manager experience
• Microsoft Office support 
• Google Workspace and Google Cloud experience
• Experience working and training on a variety of IT programs and applications 
• Excellent writing and oral communication skills. 
• Good research skills, including the ability to identify and propose solutions to issues/crisis 
• Knowledge of Android technologies, smartphones, LAN, and Wifi configurations 
• A Degree in Computer Science or a related discipline. 

• Method of Application
  Interested and qualified candidates should send their CV to: hr@wellspringcollege.org using the Job Title as the subject of the mail.