IT Support Officer at Telinno Consulting Limited (TCL)

Job Description

• Be the go-to person, providing Level 1 & level 2 support to users on all IT-related matters. The successful individual will also be required to handle the training of users on company’s ERP software, and maintain up-to-date documentation for IT tool(s).

Job Responsibilities

• Act as liaison for outside vendors during installation, redeployment, repair and/or removal of equipment or services.
• Troubleshoot network problems, diagnose and solve hardware or software faults.
• Perform server and network administration tasks including user account management.
• Network administration, monitoring and maintenance computer system and network support for all users.
• Maintain regular backup of all files on all (computer) systems within the network.
• Maintain up-to-date documentation of software applications, hardware, systems and environments.
• Prepare documentation and provide technical support for all Line-of-business applications/tools.
• Perform other related duties as required

Qualifications

• HND / B.Sc / BTech / B.Eng in Computer Science / Computer Engineering / Information Technology or other related qualifications.

Knowledge of:

• Windows 7/8/10 Support and Administration.
• Practical knowledge of computer operations and experience in supporting Microsoft operating systems and office applications, computing devices and other ICT hardware.
• Knowledge of networking concepts.
• Basic knowledge of SQL databases.

Work Experience and Skills:

• 2 years relevant work experience.
• Networking IP environment.
• Ability to understand, troubleshoot, resolve software issues and explain complex IT concepts in simple terms.
• Effective verbal communication and interpersonal skills with the ability to liaise with people at all levels in an accurate and positive manner.