IT Support Officer (Systems and Networks) at SecureID Limited

Responsibilities: 

Job Duties/ Responsibilities: 

• Ensure all support requests reported are well documented and tracked on issue tracking platform within the shift 
• Ensure all unresolved issues are escalated to the line manager within the agreed TAT 
• Basic support for issues relating to the general use of office equipment and networks which includes: 
• Devices connection issues. 
• Computer software issues (including Windows OS, Microsoft Office applications, antivirus software, and other software in the company). 
• Wireless Communication Issues. 
• Inventory Maintenance. 
•  Escalate issues unresolved to the Systems Admin/ Network Admin within the TAT specified. 
• All other tasks assigned by the Head of Department. 

Educational & Professional Requirements 

• Internship, OND Computer Science or relevant certifications and training 
• Competencies & Skills 
• Strong Communication skills. Must be articulate. 
• Average networking skills 
• Average analytical skills 
• Average troubleshooting skills 
• Low Average computer operations and OS skills. 
• Low Average server configuration and management skills.