At Renmoney, we believe finance should be simple, useful and accessible to everyone. That’s what makes us really passionate about leveraging data driven insights to help us understand you better and build useful financial products for your personal and business needs - like convenient loans to help you do more today, savings to keep you on track for your goals and investments that’ll generate more money for you.
Install and upgrade hardware and software and provide complete assistance while configuring hardware, software, and peripherals of the end user systems
Provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
Provide one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
Resolve network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
Coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.
Requirements
Minimum of 3 years performing end-user support in a Microsoft Windows environment
A strong and proven ability to prioritize and manage multiple end-user and systems issues at once
Preferred:
Strong analytical skills and the ability to solve problems independently in the context of PC and end-user support
Demonstrated knowledge of Microsoft Windows 7/8.1/10, Office 365, Sharepoint and Onedrive in a corporate LAN environment
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