IT Support Officer at Quidax

What You Will Be Doing

• The job of the IT Support Officer at Quidax is to support the use of IT tools & services.
• This includes complaint management, configuration & troubleshooting of all IT tools, both Hardware and Software.
• The IT Support Officer needs to have an in-depth understanding of IT fundamentals, experience with supporting a large workforce, an eye for details, be very smart, enjoy learning new technology, have integrity, be efficient and enjoy troubleshooting issues and providing solutions.
• You will be a part of the IT Support team and you will be ensuring that all IT services and devices work as they are supposed to.

What your day-to-day looks like:

• Serve as the first point of contact for staff for all IT hardware & software issues.
• Provide first line troubleshooting for internet access issues on-site.
• Provide timely and effective support to over 100 staff members both remotely & on-site.
• Creating, managing, updating permissions, and deactivating user accounts.
• Ensure devices are updated, patched and properly backed up in accordance with our information security policies.
• Configure, deploy and maintain hardware and software for both on-site and remote staff.
• Participate and contribute to IT projects such as system upgrades and new technology implementations on IT work tools.
• Update and maintain IT documentation, including Asset Trackers, Onboarding/Offboarding Trackers, SOPs & user manuals.
• Conduct training sessions for staff on new software, tools, and security best practices.
• Collaborating with the operations team to purchase and onboard work tools for staff
• Collaborating with the operations team to engage with vendors on IT support, troubleshooting and repairs.
• Collaborating with the Information Security team for deployment of new solutions, troubleshooting & issue resolution on IT work tools.
• Collaborating with the People and Culture team to offboard staff.
• Ensure IT tools are always in compliance with global security best practice frameworks and internal security policies.
• Engage in continuous professional development to stay updated with the latest technology trends and best practices.
• Performs other related duties as assigned.

Job Requirements
What you need to have:

• Minimum of a Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Familiarity with Windows, MacOS, Linux, iOS & Android Operating Systems
• Very organised and pays attention to details
• Strong documentation and record-keeping skills.
• Very efficient, goal driven, has a sense of urgency and keeps to deadlines.
• Proficiency in network administration and troubleshooting.
• Proficiency in Endpoint Management & Security Tools
• Excellent analytical and troubleshooting skills.
• Ability to quickly diagnose and resolve technical issues.
• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to work effectively both independently and as part of a team.
• Strong interpersonal skills to interact with various departments and stakeholders.

Nice To Haves:

• Relevant certifications such as CompTIA A+, Network+, Security+, ITIL, or equivalent.