IT Support Officer at Psyntech Limited

Meta Digital Services is a leading provider of technology solutions that support trade facilitation and logistics. We partner with governments, agencies, and businesses to improve efficiency, compliance, and transparency in cross-border trade operations.

We are looking for a reliable and customer-focused IT Support Officer to provide technical assistance across the organization. The role involves troubleshooting hardware and software issues, supporting users, maintaining IT systems, and ensuring smooth day-to-day technology operations. This position is critical for ensuring that staff can work efficiently and that IT resources remain secure and operational

Key Responsibilities:

• Provide first-line technical support to staff, addressing hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, mobile devices, and other IT equipment.
• Ensure timely troubleshooting and resolution of IT incidents to minimize downtime.
• Support system upgrades, patch installations, and routine maintenance activities.
• Maintain accurate records of IT assets, incidents, and resolutions.
• General day-to-day internal IT support
• Assist in implementing IT policies, security protocols, and backup procedures.
• Provide user training and guidance on IT systems and best practices.
• Escalate complex technical issues to higher-level support or vendors when necessary.

Educational Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician are an advantage.

Professional Experience:

• Minimum of 2 years’ proven experience in IT support, helpdesk, or a similar role.
• Hands-on experience with Windows, Microsoft Office, email systems, and basic networking.
• Exposure to cloud-based applications (e.g., Microsoft 365, Google Workspace) is desirable.

Technical Skills:

• Strong knowledge of computer hardware, software, and peripheral troubleshooting.
• Familiarity with networking basics (LAN/WAN, Wi-Fi, VPNs).
• Ability to diagnose and resolve common IT problems efficiently.

Soft Skills:

• Excellent communication and interpersonal skills for user support.
• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tasks.
• Patient, approachable, and customer-service oriented.

Other Requirements:

• Flexibility and willingness to travel across Nigeria.
• High professional integrity and commitment to capacity development.