IT Support Officer at Norak Technologies Ltd

Job Description

• We are looking for a technically skilled candidate with good problem-solving abilities for the position of IT Support.
• The duties include being a point of contact for all IT-related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties.

Responsibilities

• Providing support to users and being the first point of contact for problem resolution.
• Troubleshooting hardware, software, and network issues.
• Installing and configuring hardware and software components.
• Keeping accurate and detailed descriptions of services performed while on a service call
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Requirements

• Experience in IT support and systems maintenance.
• Experience with computer and networking
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.
• The ideal candidate must be an academic graduate
• Must have completed NYSC
• The candidate must live around Ajah, Lekki and it's environs.