IT Support Officer at Mopheth Group

Job Description

We are seeking a highly skilled IT Support Officer who is proficient in QuickBooks to join our team. In this role, you will be responsible for providing technical support to our employees, troubleshooting IT issues, and ensuring the smooth operation of our systems, with a particular focus on QuickBooks.

Job Functions/Responsibilities

• Provide first-line technical support to employees experiencing IT-related issues, including hardware, software, and network problems.
• Install, configure, and maintain computer systems and software, including QuickBooks, to ensure optimal performance and functionality.
• Troubleshoot QuickBooks-related issues, including data entry, reporting, and reconciliation problems, and provide timely resolution.
• Train employees on the proper use of QuickBooks and other software applications, and provide ongoing support and guidance as needed.
• Be available to move to other branches as needed to provide on-site IT support and address technical issues.

Requirements/Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in IT support roles, with a strong working knowledge of QuickBooks.
• Proficiency in troubleshooting hardware, software, and network issues in a Windows environment.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
• Certification in QuickBooks or related software is a plus.
• Willingness to move to other branches as needed to provide on-site support.

Salary: N100,000 - 150,000 Gross/month.

Why Join Us:

• Competitive salary and benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career advancement within a growing company.
• Collaborative and supportive work environment where your contributions are valued.