IT Support Officer at Lumos

Description

• The IT officer will support IT solutions and users so as to enable the company grow and perform more efficiently.
• The position holder will be responsible for the repair and troubleshooting of laptops, desktop computer systems, switches, and internet connectivity.

Job Responsibilities

• Installation, configuration, and maintenance of computer hardware, operating system, applications, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Provide technical support to end users and escalate as appropriate.
• Operate as 1st point of contact for all users requiring ICT-related assistance by receiving such requests via emails, telephone, written forms, or verbally.

Required Skills & Competencies

• Interested candidates should possess an HND or B.Sc Degree with 1 - 3 years’ of IT hands-on work experience
• CCNA, CEH or MCSA certification is an added advantage.
• Windows Operating system installation and configuration.
• LAN and WAN administration, maintenance, and support.
• Knowledge of IP Addressing, Active directory, DNS, DHCP and CRM tools.
• Excellent organizational and time-management skills
• Great problem-solving skills
• Understanding of complex information and requirements
• Good communications and interpersonal skills
• Creative, open to new ideas and ability to multi-task
• Service and Detail-Oriented
• Quick learner, able to follow and execute project plans.