IT Support Officer at Health Connect 24x7

Job Summary

• The IT Support is responsible for providing technical support for a range of business technology, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, and audio-visual equipment used at Health Connect 24x7.

Duties and Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• IT asset management, which includes IT inventory management
• Conduct routine preventive and corrective maintenance/checks
• Communicate any service disruptions to users and other relevant policies
• Oversee the issuance and return of IT assets to/from staff and record all asset movements and disposals of IT equipment.
• Planning and executing hardware and software upgrades
• Manage relationships with external vendors and service providers as needed.
• Maintaining IT operations such as applications, email systems, hardware, and software.
• Performs other duties as assigned

Minimum Educational Requirements

• Degree (Information Science, Computer Science, Management Information Systems or related technical degree) is preferred.
• Knowledge of ITIL/Certification is an added advantage.

Work Experience:

• 1 - 2 years of proven experience in a similar IT support role.

Identify preferred requirements:

• Excellent communication skills
• Ability to troubleshoot a computer, printers, and network issues is an advantage
• Ability to manage rotational work shifts
• Good understanding of IT operational processes in a structured environment.

Soft Skills:

• Good oral and written communication skills in preferred language/s
• Good problem-solving skills
• Attention to details
• Organized and meticulous
• Ability to multi-task, set priorities, and manage self.

Remuneration
N120,000 - N150,000 Monthly Gross Pay.