IT Support Officer at GUS Consulting

Key Duties and Responsibilities

IT Support Duties

• Install and configure computer hardware, operating system, and application.
• Monitor and maintain computer systems and networks.
• Monitor and secure company’s websites, portals and web server from online attacks by updating the plugins and modules to keep them functioning always
• Troubleshoot system and network problems, diagnose and solve hardware or software faults.
• Set up new user accounts, and profiles and dealing with password issues.
• Procure computers, printers, and other peripheral devices as required.
• Offer daily systems support to staff
• Assist with designs and graphics for internal and external use when required
• Perform other functions assigned to you

Responsibilities and Authorities

The holder of this position has the necessary authorities to carry out the responsibilities stated above. This position’s financial authority, if any, will be specified in Arion Energy Services authorization matrix

Qualification requirements

Education

• Degree or HND qualification in Computer Science, Information Technology or a relevant discipline.

Experience

• Minimum of 3 years post NYSC relevant work experience on a similar role

Key Attributes & Skills

• Experience with computer networks, network administration, and network installation
• Proficient in computer hardware, cabling installation and support, wireless technology applications, IT security and interface
• Knowledge of essential programming languages, especially WordPress, Java Script, PHP, Joomla, etc. is important
• Knowledge of graphics designs
• Proficient in English language, both written and verbal
• Quick learning ability and apt problem-solving skills
• Critical thinking, coordination, and analytical skills
• Ability to work in high pressure, fast-paced project environment
• Result oriented and ability to meet tight deadlines
• Good use of Microsoft office applications
• Performance Evaluation Criteria
• Performance Area
• Indicators
• Target

1

• Company Business, Policies & Procedures
• Knowledge of Company business and operating principles
• Knowledge and access to company policies, procedures and resources, and especially those relevant to department and job role
• Must be able to demonstrate sound understanding of Company’s businesses
• Must be able to readily demonstrate knowledge, location and access to Company policies and procedures specific to department and job role

2

• IT Support
• Effectively manage IT Installations, upgrades backups, etc
• Troubleshooting / Support
• Design marketing products
• Manage installations and upgrades when required, backup periodically.
• Resolve complaints on same day the are raised or at the earliest possible
• Timely delivery of required designs

3

• Specific ICT Tasks
• Ability to meet up with tasks assigned
• Perform assigned specific ICT tasks