IT Support Officer at Elsadave

Responsibilities

• Provide technical support to end-users for computer software and hardware-related issues.
• Install, configure, and maintain basic computer software applications and operating systems.
• Troubleshoot hardware and software problems and perform repairs or upgrades as necessary.
• Assist in the setup and maintenance of computer networks and peripherals.
• Maintain accurate records of IT equipment inventory and software licenses.
• Assist in implementing IT security measures to protect company data and systems.
• Provide training and guidance to employees on basic IT usage and best practices.
• Stay updated on emerging technologies and recommend upgrades or improvements as needed.
• Monitor & support network databases and systems, updating system hardware and software and troubleshooting for system errors.
• Timely resolution of IT incidents and minimize end-user and prevention of IT services downtime.
• Serve as IT liaison with internal departments & external vendors to understand their needs and ensure escalated internet & connectivity issues are resolved in a timely manner.
• Track and maintain computer equipment inventories.
• Manage the configuration and installation of approved software & hardware on all company-supplied computers.
• Proactively manage the running of telephone network services.
• Specify and ensure the purchase of all computer equipment.
• Diagnose, troubleshoot, and resolve computer hardware and software issues.
• Ensure compliance with QMS and FSMS requirements in assigned work.

Qualifications

• B.Sc / HND in Computer Science or related course.
• 3 years of experience in a similar capacity.
• IT Information Library (ITIL) & Microsoft certification. is added advantage
• Security & network certification are added advantages.
• Knowledge of current trends and developments in information technology