IT Support Officer at EdFin Microfinance Bank

Responsibilities

• Resolve IT support requests from employees
• Answer employee questions regarding computer systems
• Gather and analyzing data to diagnose problems with computer systems
• Changeconfigurations, settings and permissions to fix computer issues
• Generate sign ins for new hires during the onboarding process
• Install new software and hardware drivers and updating existing ones as needed
• Updateemployees on the status of their service requests
• Log all service requests and updating tickets as needed
• Manage of all software including the core banking application
• Assist Head, Technology and E-channels in implementing business e-strategies aimed towards increased services of non-branch distribution channels.
• Create internal awareness and knowledge sharing for Relationships Officers and other members of staff on E-Banking Channels to ensure adoption and increase sales.
• Assist in the promotion of our products and services via various electronic channels.
• Promote a positive image and ensure that electronic channels effectively support our brand image.
• Password configuration and management. Ensure the restriction of password to authorized users. Carry out periodic review of user rights.
• Any other duties assigned by the Head, Teachnology and E – channels.

Qualifications

• Degree program in any Computer related field (Computer Engineering, Computer Science, Management Information Systems, etc)
• Five (5) years of IT and/or banking experience
• 2-3 years of experience in a similar role
• BankOne CBA knowledge is an added advantage
• A+ and CCNACertification, preferred
• Experienced attroubleshooting systems
• Skilled in graphics design and website support
• Excellent written and oral communication skills
• Familiar with a range of software and hardware