IT Support Officer at Dwellion Design

Responsibilities

• Provide prompt IT support and troubleshooting services to all team members.
• Troubleshoot, diagnose and resolve problems related to computer operating systems, hardware and software, mobile devices and other related equipment.
• Install and modify computer hardware and software as directed by supervisor.
• Record, track and document the help desk problem-solving process, including all successful actions taken through to the final resolution.
• Communicate with all team members regarding IT system and network information, updates and other information.
• Prioritize and schedule troubleshooting of problems to provide efficient support. Escalate problems when required to the appropriate support team members, technicians or outside vendors and consultants according to guidelines.
• Test fixes before implementation to ensure problems have been adequately resolved.
• Perform preventative maintenance on IT equipment, including checking and cleaning of Work-stations, printers and peripherals. Routinely monitor functioning of IT equipment and make necessary modifications to ensure equipment remains operational.
• Analyze end user and company IT needs and make recommendations of modifications and Upgrades when needed.
• Maintain IT inventory database.
• Provide basic IT education and training to end users to ensure effective use of computer hardware and software. Translate technical information into understandable and actionable direction for end users.
• Maintain knowledge of IT best practices and computer technology.
• Perform all other duties as assigned.