IT Support Officer at Alister Greene Consulting

Purpose of Role

• As an IT Support Officer, you will be responsible for a range of tasks related to testing, quality assurance, end-user training, and technical support.

Job Description

• Conduct thorough testing of software applications to ensure they meet the specified requirements.
• Collaborate with the development team to identify and resolve any issues or bugs found during the testing phase.
• Provide training sessions to end-users on software applications, ensuring they have the knowledge and skills to effectively use the systems.
• Develop training materials and documentation to support user learning and adoption.
• Address user queries and concerns related to software usage and functionality.
• Assist end-users with day-to-day application usage, troubleshooting issues, and resolving technical problems.
• Respond to user inquiries promptly and provide timely resolutions.
• Log all user-related issues and ensure they are resolved within the stipulated time frame.
• Collaborate with the development team to provide feedback on user experiences and suggest improvements or enhancements.

Qualifications and Requirements

• Minimum of an HND / B.Sc in Computer Science, Computer Engineering, or a related field.
• At least 1 year of relevant work experience in a similar role, preferably in an IT support or technical assistance capacity.
• Sound knowledge of software testing methodologies and quality assurance processes.
• Good Knowledge of common operating systems (e.g., Windows, macOS, Linux) and office productivity tools.
• Experience with remote support tools and ticketing systems would be advantageous.
• Excellent problem-solving and analytical abilities to diagnose and resolve technical issues.