IT Support Officer at ADDAS Ultimate Limited

Job Responsibilities

• Ensure all technology services are well managed to meet operational requirements in designated area(s) of the Store.
• Liaise with all departments/sections, staff to understand and interpret their needs with respect to providing services related to IT and collaborate across lines in meeting those needs.
• Ensure constant availabilty of internet connection at all time.
• Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with the business need.
• Provides technical leadership on a variety of highly specialized project-related activities requiring expertise in specific technical areas for core information technology systems and services.
• Participates in the development, implementation, and maintenance of policies, objectives, short- and long-range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.
• Participates in the documentation and implementation of policies and standard operating procedures consistent with those of the store to ensure effective operation of an organization.
• Participates in development of IT Service Catalog offerings, Service Level Agreements, and Operating Level Agreements consistent with the needs of the organization.
• Participates as a member of the IT management team in planning, problem resolution, and reviewing department performance when necessary.
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
• Performs miscellaneous job-related duties as assigned.

Requirements

• Candidates should possess a Master's Degree / B.Sc / HND qualification.
• 2 - 7 years work experience.