IT Support Officer at Accrete Petroleum Limited

About the Role

We seek highly motivated and detail-oriented IT Support to provide Information Technology support to an Exploration and production company. 

To manage and maintain the network infrastructure, as well as the acquisition, installation, maintenance, troubleshooting, and repair of computer hardware devices

To manage all software applications running on the hardware devices and ensure they provide adequate support to the company to achieve set objectives.

Key Duties and Responsibilities 

• Provides robust support for IT platforms and infrastructure for  business operations.
• Assists in implementing IT strategies, policies, and procedures
• Plans, designs, and maintains data networks and servers
• Provides technical support to users on network issues
• Administers day-to-day operations of networks and servers
• Implements LAN/WAN maintenance and management procedures.
• Establishes and maintains user accounts, profiles, file sharing, and access privileges on the company intranet
• Installs, supports, and maintains both physical and virtual network servers and appliances
• Oversees the day-to-day operation of computer networks within the company
• Liaises with the Internet Service Providers and other vendors for cost-effective services in line with Service Level Agreements
• Maintains computer peripheral equipment such as scanners, and printers and ensures that these are prepared and ready to be used.
• Deployment of computer hardware around the company.
• Manages relationships with service providers to ensure seamless, cost-effective, and hitch-free internet connectivity.
• Maintains logs and records of daily data communication transactions, problems, and remedial actions.
• Provides support and maintenance to the business’ software and applications
• Installs client/server applications and essential software patches carries out any required maintenance of applications, and identifies compatibility issues, escalating appropriately
• Supervises and performs hands-on training for computer users and operators.
• Develops and executes company-wide disaster recovery and business continuity plans for software, data, and applications
• Performs the addition, removal, and updates of staff data and access rights in line with the information security policy.
• Administer and maintain databases, ensuring they are secure, backed up, and optimized for performance.
• Implement and enforce data security protocols to safeguard sensitive information, ensuring compliance with industry regulations and company policies.

Education and Experience

• Bachelor’s Degree in Computer Science or Engineering.
• Min of 5 years’ experience in a related role
• Professional qualifications: CCNA, COMPTIA A+, N+ and MCS
• Hands-on experience in maintaining SAP, LAN, WAN, Thin Clients, Printers, Outlook, MS Office etc.

Skills and Competencies

• System Administration
• Database Administration
• On-Call, Networking Knowledge
• Data Management
• Network Hardware Configuration
• Network Maintenance,
• Network Performance Tuning.