IT Support L1 at KingMakers

Role Overview:

• At KingMakers, we’re on a mission to enhance the sports and gaming experience for millions across Africa. As part of this journey, our IT Support team plays a crucial role in ensuring our systems are running smoothly and our users are satisfied. We believe that exceptional support is key to our success and directly impacts the experience of our customers.
• We are looking for an IT Support Level 1 professional who is passionate about technology and dedicated to providing top-notch customer service. In this entry-level position, you will be the first line of support for our employees and customers, assisting with various IT issues in a fast-paced and dynamic environment.
• Your day-to-day tasks will involve troubleshooting hardware and software problems, responding to support tickets, and providing guidance to users to ensure their technical issues are resolved efficiently. You will also be responsible for maintaining documentation of processes and solutions to improve our support operations.
• This is an exciting opportunity for someone looking to start their career in IT support, learn on-the-job, and help shape the future of our technology environment at KingMakers.

Requirements

What You Need for This Role:

• Excellent communication skills, both verbal and written, with a customer-focused attitude.
• Basic understanding of computer systems, networks, and software applications.
• Ability to troubleshoot common IT issues and provide clear solutions to users.
• Strong problem-solving skills and the ability to work under pressure.
• Willingness to learn and adapt to new technologies and tools.
• Experience with ticketing systems and remote support tools is a plus.
• A positive attitude and a team-oriented mindset.

Projects you could work on:

• Assisting in onboarding new employees with IT setup and support.
• Troubleshooting hardware and software issues reported by users.
• Improving support processes by documenting common issues and solutions.
• Collaborating with other IT staff to escalate more complex problems.

How you do it – Expectations for fulfilling your role:

At KingMakers, we expect our team members to:

•  Be Customer-Focused: Prioritize the needs of our customers in every interaction.
•  Exhibit Passion & Dedication: Show enthusiasm for providing excellent support and a commitment to your growth.
•  Maintain Openness and Honesty: Foster a culture of transparency and constructive feedback.
•  Embrace Innovation & Big Thinking: Look for opportunities to improve processes and introduce new ideas.
•  Take Ownership & Accountability: Own your work and take responsibility for outcomes.
•  Act with Speed & Focus: Be efficient and proactive in your support efforts.
•  Keep Low Ego: Collaborate effectively with others and learn from every experience.
•  Have Fun: Contribute to a positive work environment while delivering great service.