IT Support Intern at Duplo

Responsibilities:

• Assist in the setup, configuration, and maintenance of IT infrastructure, including hardware and    software.
• Support end-users with technical issues and provide troubleshooting assistance.
• Help manage and maintain network systems, including monitoring and resolving connectivity issues.
• Assist in maintaining security protocols and procedures to protect company data and systems.
• Participate in the installation and upgrade of software applications.
• Document IT procedures and processes to ensure consistent and efficient operations.
• Collaborate with the Engineering team on various projects and initiatives to improve overall system performance.
• Stay updated on the latest IT trends and technologies.

Technical Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic understanding of IT infrastructure, networking, and security principles.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Some experience or coursework in hardware and software troubleshooting.
• Understanding of basic networking concepts, including TCP/IP, DNS, and DHCP.
• A keen interest in IT and a proactive attitude towards learning.
• Strong problem-solving skills and attention to detail
• Excellent communication and teamwork abilities.