IT Support Intern at Carbon Nigeria

About This Role

• We are looking for an IT Support Intern at Carbon, you will be responsible for supporting the day-to-day IT operations of the company.
• You will help users enhance their usage of IT services

Responsibilities

• Support users on-site and remotely across multiple time zones
• Handle issues raised via the helpdesk in providing Level I support
• Provide frequent training to users on maximizing IT resources available to them.
• Carry out repair and maintenance of workstations hardware and software related issues
• Manage and support Call center services
• Maintain relationships with ISPs and other providers to ensure maximum service uptime and monitor SLA
• Create hardware/software purchase requisitions and maintain hardware and software inventory
• Support Cloud-based services
• Manage Microsoft Windows servers, Desktop and Apple macOS
• Manage networking and VPN services
• Work extra hours to meet deadlines as required or where reasonable

Requirements

• 2-3 years of experience in enterprise IT supports the role of 100 or more users.
• Experience managing open source VoIP services like Asterisk, Elastix, 3CX
• Experience working with Cisco, Mikrotik, and Ubiquity devices
• Experience managing Linux and Windows servers in an enterprise environment
• Experience managing MacOS in an enterprise environment
• Bash or python scripting
• Experience using, troubleshooting, and maintaining SaaS tools.

Nice to Have

• CCNA, CCNP, Red Hat, and Microsoft certifications
• AWS Solutions Architect or GCP certifications
• Experience working with relational databases like MySQL, PostgreSQL
• Great communications skills