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  • Posted: Mar 8, 2024
    Deadline: Mar 14, 2024
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    Tybitx Services International Limited (“Tybitx”) provides Human Resource professional services in Transition Management; we are positioned to enable organisations achieve their mission through innovative strategies; we believe that sustainable focus while creating change must have healthy results for an organisation. We offer our clients a combin...
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    IT Support Engineer

    Job Description

    • The IT Support Engineer will be responsible for installation and commissioning of IP-PBX, IP-Phones and other Unified Communications systems. This also includes providing technical support and troubleshooting assistance to our customers.

    Key Responsibilities

    • Collect Customer Briefs for Solution Design and System Installation/Integration
    • Install and Configure IP-PBX, IP-Phones, VoIP Gateways (FXS, FXO and PRI/E1)
    • Install and Configure Video Conferencing Systems
    • Provide first level support to customers and channel partners
    • Escalate to and liaise with manufacturers’ technical support team for fault resolution
    • Provide post-deployment user training to customers
    • Configure and Manage Network devices, including Switches, Routers and Firewalls

    Education, Qualifications & Work Experience

    • Bachelor's Degree / HND in Computer Engineering, Information Technology, Computer Science, Electrical / Electronics Engineering or related field.
    • Experience in Asterisk-based IP-PBX systems, SIP-based Unified Communications devices
    • Experience in Switches and Routers configuration
    • Minimum of 1 year work experience in a related role.
    • At least 1 year practical experience in managing and implementing UC solutions based on Asterisk
    • Relationship & People Management.

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@tybitx.com using the Job Title as the subject of the mail.

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