IT Support Engineer at Tybitx Services International Limited

Job Description

• The IT Support Engineer will be responsible for installation and commissioning of IP-PBX, IP-Phones and other Unified Communications systems. This also includes providing technical support and troubleshooting assistance to our customers.

Key Responsibilities

• Collect Customer Briefs for Solution Design and System Installation/Integration
• Install and Configure IP-PBX, IP-Phones, VoIP Gateways (FXS, FXO and PRI/E1)
• Install and Configure Video Conferencing Systems
• Provide first level support to customers and channel partners
• Escalate to and liaise with manufacturers’ technical support team for fault resolution
• Provide post-deployment user training to customers
• Configure and Manage Network devices, including Switches, Routers and Firewalls

Education, Qualifications & Work Experience

• Bachelor's Degree / HND in Computer Engineering, Information Technology, Computer Science, Electrical / Electronics Engineering or related field.
• Experience in Asterisk-based IP-PBX systems, SIP-based Unified Communications devices
• Experience in Switches and Routers configuration
• Minimum of 1 year work experience in a related role.
• At least 1 year practical experience in managing and implementing UC solutions based on Asterisk
• Relationship & People Management.