IT Support Engineer at PG Consulting Limited

Job Description For IT Support Engineer The IT Support Engineer will provide technical support & assistance to individual users and teams across the Organization by installing, configuring, testing, and upgrading computer hardware & software where required; contributing to the detection & resolution of various IT issues ensuring the smooth operation of the Organization’s IT infrastructure.

Responsibilities:

• Installation, set-up, and configuration of desktops, laptops, printers, scanners, etc.
• Configure, test, and maintain LAN/WAN equipment and related services.
• Create and deploy email configuration, user, and file permission over the network.
• Provide user support for all staff of the Organization face-to-face, via email/messenger platforms, or over the phone.
• Deploy, monitor, and maintain network infrastructure (IP address, subnet mask, static routers, switches, DHCP switches, DHCP servers, wireless access points, etc.).
• Conduct standard troubleshooting/diagnostics of system & network problems, repairs or upgrades of computer hardware, software, and peripherals.
• Maintain and troubleshoot Windows and Apple servers (Open or Active Directory)
• Test and evaluate new technology and when required support the roll-out of new applications. Liaise with relevant vendors/suppliers/contractors etc. on behalf of the Organization.
• Provide administrative support to the IT team, including the generation of various documents, manuals, and reports.
• Perform other functions as may be assigned by the IT Coordinator.

Requirements & Certification:

• A+ and N+ Certified.
• CCNA & CCNP Certified.
• 3 - 5 years experience as an IT support engineer.
• A good degree in IT, Computer Science or relevant field.
• IT user-support specific skills (LAN/WAN, TCP/IP, Network security & MS Office support) and hands-on experience with Linux, and Apple macOS. Interpersonal Skills:
• Strong verbal & written communication skills.
• Excellent organizational and problem-solving skills.
• Committed to continuous learning & self-development.
• Must be analytical, with a logical approach to problem-solving.
• Capable of working independently, with minimum supervision.
• Well-developed time-management skills, with the ability to prioritize multiple assignments.