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  • Posted: Sep 8, 2021
    Deadline: Oct 13, 2021
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  • Paelyt, a proudly indigenous company, is an innovative financial services company (Fintech) providing payment solutions, loans, and savings products and services as well as technology solutions.
    Read more about this company

     

    IT Support Engineer

    Location: Lekki Pennisula, Lagos

    Summary

    • The IT Support Engineer will be responsible for providing technical assistance to users by resolving IT requests and incidents within agreed service levels. The individual will also be expected to execute routine IT maintenance activities.

    Job Responsibilities

    • Install software and hardware systems
    • Identify, manage, and resolve software and hardware issues
    • Provide user support for desktops, printers, IT peripherals, and other devices
    • Troubleshoot system and network problems
    • Improve staff productivity by researching and deploying applicable software applications
    • Perform end user training and support on new and existing applications/hardware
    • Support user profile management
    • Exécute routine infrastructure maintenance activities
    • Other tasks assigned to from time to time based on business priorities

    Required Qualification

    • First Degree or equivalent in numerate related discipline.
    • Professional qualification in a numerate field will be an added advantage.
    • Minimum of 2 years’ relevant work experience in IT Support and End User Support role

    Skills:

    • Good knowledge of the technology space
    • In-depth understanding FinTech business and products
    • Experience in the areas of Office 365 and Office Product Administration
    • Hands-on experience with PC setup, installation, and repairs
    • In-depth Troubleshooting and Problem-Solving Skills
    • Strong strategic and analytical orientation
    • Highly developed collaborative nature
    • Attention to details

    Abilities:

    • Digital Literacy
    • Troubleshooting
    • Customer Service
    • Teamwork
    • Communication Skills – Written and Oral
    • Problem Solving
    • Service Orientation
    • Quality Assurance

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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