IT Support Engineer at Layer3

Job Summary

• We are looking for a proactive and tech-savvy IT Support Officer to join our team. This entry-level role is ideal for a motivated individual with 1-2 years of experience in IT support.
• We are seeking for new team members who are motivated by our objective and share our values. Goal getters with strong work ethics, self-motivated, excellence mindset, fit in well at Layer3.

Key Responsibilities

• Assist in installing, configuring, and maintaining computer hardware, software, networks, printers, and scanners.
• Provide basic technical support to employees, both in-person and remotely, to resolve IT-related issues.
• Monitor and respond to IT service requests in a timely manner.
• Identify, assess, and remediate security vulnerabilities in hardware, physical, software, and logical environments to enhance overall system security.
• Support data backup processes and Active Directory functions to ensure data integrity, recovery, security, and seamless user authentication.
• Maintain records of IT assets, software licenses, and manage IT consumables.
• Assist in the deployment and management of Microsoft Office 365 and other applications (e.g., Odoo ERP, NMS).
• Conduct basic training for employees on IT systems and best practices.
• Assist in network troubleshooting, conference room setup and basic system administration tasks.

Requirements

• Bachelor’s Degree or HND in Computer Science, Information Technology, or a related field.
• 2-4 years of experience as an IT support Engineer/Officer.
• Good knowledge of computer systems, software, and network troubleshooting.
• Strong problem-solving and analytical skills with attention to detail.
• Good communication skills to explain technical concepts to non-technical users.
• Ability to work independently and within a team in a fast-paced environment.
• Basic understanding of Windows, macOS, and Linux operating systems.
• Familiarity with network protocols, security practices, and cloud platforms is an advantage.