IT Support Engineer (Internship) at Korapay

About The Role

As an IT Support Engineer at Kora, you will be responsible for providing day-to-day IT operational support to internal teams within the organization.

Here are a couple of things you'll be doing:

• Actively monitors and analyzes user requests, evaluates and applies solutions.
• Troubleshoots IT technical issues and resolves them in a courteous, professional, and timely manner in person or via email, telephone, and/or other electronic media.
• Completes setup and configuration of company laptops and desktops and troubleshooting of these devices as well.
• Maintains accurate IT asset inventory and assists in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
• Consults IT knowledgebase(s), Internet, other team members, and any other appropriate resources for the purpose of independent troubleshooting
• Works with vendors on hardware warranty issues and hardware insurance
• Installs, patches, and upgrades hardware and software in accordance with the company’s life cycle management policy
• Performs data backups and disaster recovery operations.
• Maintains user-profiles ensuring password policies and other system policies are enforced.
• Trains and enhances user knowledge regarding computer software and hardware
• Other duties as assigned by the CISO.

Requirements

Here's what are we looking for:

• Minimum of 1 year experience in IT support
• Minimum of a Bachelor’s degree certificate
• Good communication skills
• Positive attitude
• Ability to handle stress appropriately and interact well with others.

Benefits

• Competitive Salary
• Health Insurance Coverage
• Sponsored and Tailored training
• Work Flexibility
• The opportunity to work with a highly collaborative team building something great!