IT Support Engineer at Integrated Systems & Devices Ltd

Roles and Responsibilities

• Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.
• Manage technology services that meet operational requirements of the organization.
• Designing and installing computer hardware configurations.
• Participates in the development, implementation, and maintenance of policies, objectives, short- and long-range in IT planning
• Installing software and networking systems to enhance business operations
• Troubleshooting network and software issues.
• Installing high-level software security systems.
• Training staff on newly installed hardware and software systems.
• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Filing monthly reports for the IT Manager.
• Participates in the documentation and implementation of policies and standard operating procedures consistent with the company’s objectives to ensure effective operation of an organization.
• Provide support for project teams with drawings and documentation using AutoCAD, Microsoft Office Suite, Microsoft Project, CorelDraw, etc.
• Participates in the development of IT Service Catalog offerings, Service Level Agreements, and Operating Level Agreements consistent with the needs of the organization.
• Manage our presence online and liaise with internal stakeholders to improve on services as it affects our social media accounts.
• Participates as a member of the IT management team in planning, problem resolution, and reviewing IT related performance.
• Maintains current knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
• Ensure all work is performed in line with company policies, procedures, and standard.
• Be duly informed and aware of ISDL’s QHSE policy and departmental QHSE objectives.
• Ensure the promotion of customer focus throughout the organization.
• Actively participate in all QHSE related activities.
• Contribute to the effectiveness and continual improvement of the QHSEMS
• Take responsibility for failure to conform with QHSE requirements.
• Report all incidents in line with established QHSE procedures.
• Execute all QHSE responsibilities as directed by the QHSE coordinator/management representative.
• Performs miscellaneous job-related duties as assigned.