IT Support Engineer at Avant Halogen

Requirements

• BSc in Information Technology or Computer Science is preferred
• 4 years of experience as an IT Technical support engineer, Desktop support or IT Help Desk technician in the oil and gas sector.

Professional Certification:

• Certification (CompTIA Network+, CompTIA Security+ etc.) is an additional advantage
• MCP or Cisco certification will be an added advantage.

Experience:

• Hands-on experience with Windows/Linux/Mac OS environments
• Proficient in using MS Office Suites and Office 365 collaboration tools.
• Excellent understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Ability to use remote desktop applications to offer support.
• Experience in network management and help desk support is required
• Solid knowledge of IT systems and applications
• Experience in at least four core technical disciplines (e.g. structured development and Quality Assurance (QA) methodologies, networking, Operating Systems (OS), etc.) at a ‘hands-on’ level is essential.

Skills:

• Excellent problem-solving skills
• Excellent Information Protection (IP) Practices
• Ability to manage IM Tools and Resources:
• Reporting and Analysis
• Technology Management
• Vendor Management
• Technology Road-mapping
• Service Level Management
• Relationship Management.